Decision Support
Monitor, Manage, Evaluate and Improve Operational Performance
Forces such as mergers and acquisitions, globalization, and deregulation are changing the way in which companies operate and deliver their services. In order to respond quickly to market opportunities and competitive pressures, organizations need to empower people throughout the enterprise to make rapid, front-line adjustments or long-term strategic corrections. This requires fast, easy access to the right information in the right format.
Decision Support is a user-friendly performance measurement tool that enables users to easily create and distribute reports and graphs via a single source reporting environment.
Decision Support Benefits
For organizations that need to provide their decision-makers with powerful means to monitor, manage, evaluate and improve operational performance, Decision Support offers the most complete and cost-effective reporting and analysis solution with the fastest time to results. Decision Support is a true end-to-end workforce management decision support solution.
- Business indicators are available in the right format for your decision-making needs
- Key performance indicators maximize the utilization of your workforce
- Easy access to reports
- Low deployment cost per user
- Personalized Key Performance Indicators (KPIs)
- Improved insight into operational trends
Beyond Traditional Reporting—Decision Support
The need for organizations to control their operational costs and provide enterprise-wide access to operations data is now critical. Ventyx has created a decision support solution that melds traditional enterprise reporting, performance metrics, and the browser metaphor in a revolutionary new way offering every manager the right operational information at the right time. Decision Support enables organizations to harness the power of their Workforce Management (WFM) data and measure their real performance, helping organizations achieve the following objectives:
- Increase the effectiveness of operational decision-making by extracting and transforming relevant mobile workforce management data and making it accessible through a web browser
- Enable operational trend analysis by supplying a set of standard KPIs
- Collect and archive workforce management data for auditing purposes
- Offer better customer knowledge and easy access to valuable information to every operational “stakeholder” within the organization.
