Service Suite Overview
Optimizing Field Workforce and Service Operations, Service Suite is a Fully Integrated Workforce Management Solution
Efficient field service performance is a key component of the service supply chain: customers, assets and workforce. Our goal is to help you maximize customer satisfaction while lowering the overall cost of service delivery—and we enable you to accomplish this through Service Suite.
Service Suite empowers companies by eliminating geographical and organizational boundaries—increasing operational efficiencies and heightening productivity. It provides a comprehensive workforce management solution, automating service workflow from scheduling to performance measurement. It optimizes performance and improves internal controls, reducing costs.
Service delivery is completed with shorter response and resolution times, and increased data accuracy. Organizations are able to make more educated decisions by accessing real-time information across the enterprise. Consistent, real-time data is provided to workforce managers and their field workers providing the continuous updates needed to plan, schedule and execute all types of field work.
Beyond mobility to optimization
You can take the informed step towards optimizing your field service operations with Service Suite Business Intelligence, leveraging information about how you do business. Service Suite provides critical visibility and insight into operational status, both at a tactical day-to-day level and at a strategic forecasting level. Easy web access to multi-dimensional analysis and detailed performance reports allows you to uncover the real drivers of your workforce performance and make adjustments to maximize efficiency.
Enterprises can use Integration Suite to link Service Suite with Asset Suite (for the execution of asset related work in the field) and/or Customer Suite (for the execution of customer service orders by field technicians). Integration Suite provides a baseline link between the applications that can be deployed quickly and minimizes the total cost of ownership.
